A Satisfied Out-of-Town Service Customer

February 18, 2009

Dear Mr. Sauls,

On February 1st, I was on my way with my 13 year old son from Atlanta to Charleston for his Southeastern Golf Tournament. About 20 miles outside of Charleston, my right rear (tire) went flat on my Acura RL. I called Acura and they gave me directions to the Acura dealer in Charleston. the Acura dealer suggested Tire Kingdom and Hendrick Honda of Charleston for fixing these types of tires since they were the only two dealers in town with a PAX machine. I went to Tire Kingdom and their machine has been out of order for months. I then drove down the street to Hendrick Honda. I was greeted by Darrell Hixson and Kevin Mink. They arranged a rental car and told me they would be back to me in two hours. Unfortunately the tire was not fixable. I then proceeded to call Nalley Acura in Atlanta and several other Acura dealers and no one would cooperate in finding me a replacement tire. The earliest I was going to be able to get a tire would be Monday which would have cost me a day of work and my son being out of school for another day. Kevin and Darrell worked behind the scenes and found a tire in Ohio and arranged for it to FedEx to your dealership on Saturday. They really went beyond the call of duty to help me out when my own dealer and manufacturer could not come through even though this is the 5th Acura I have purchased from them in the past 3 years. I just want to take this opportunity to thank you and your dealership for having such a first class service department with leadership and work effort that is second to none. My weekend with my son and the time we spent in Charleston would have been disappointing if it wasn't for the effort of Kevin and Darrell.

Please thank them personally for me and take this opportunity to give them some positive marks on their next review.

Thanks

A Very Satisfied Out of Town Service Customer

Certified Preowned Honda's

A Recent article published in Forbes Magazine, named the Honda Accord and Honda's Certification program Number One! American Honda has a stringent 150 Point Inspection process that is required on any Honda Vehicle before it can be Sold as Certified. Every Certified Honda is Backed by a 7-Year/100,000-Mile Certified Used Care Limited Warranty on the Powertrain and a 12-Month/12,000-Mile Non-Powertrain Component Limited Warranty. And many Certified Honda Preowned Cars at Hendrick Honda of Charleston qualify for Special Interest Rates.

Honda Receives Five IIHS TOP SAFETY PICK Awards for 2008

In a Recent Press Release, Honda received "Five Star" Safety Ratings on the 2008 Accord, Pilot, CRV, Element, and Odyssey models. The Insurance Institute for Highway Safety (IIHS) a Non-Profit Research Organization gave all Five Models the Highest Rating possible. The Annual Award Recognizes vehicles that Perform Best in Protecting Passengers in the Institutes Front, Side and Rear Crash Evaluations. "Honda has Consistently Challenged itself to Pursue Vehicle Safety as part of its core Business Strategy," said Dick Colliver, Executive Vice President of American Honda Motor co., Inc. "American Honda will put more Top Safety Pick-Rated vehicles on the road next year than any other Automaker."

Hendrick Honda of Charleston Parts Department

Hendrick Honda of Charleston recently completed a major renovation of the Parts Department. Parts Manager, Tim McLeod, says "with the added capacity, and having over $250,000 in inventory, plus Honda's over-night shipping, Hendrick Honda of Charleston can provide our customers and bodyshops with just about any part American Honda makes within 24 hours".

New Sales Consultants

Hendrick Honda of Charleston Welcomes two New Sales Consultants - Byron "Manuel" Guerrero and Frank Street. Manuel, who originally hails from Equador, has been in the Insurance industry for several years. He has also worked for MTV in Miami. Frank, a Charleston native, has previous Automotive Experience. He has also worked in the Antique market in the Charleston Area. If you are considering the purchase of a New or Certified Preowned Accord, Civic, Odyssey, Pilot, Ridgeline, CRV, Element, or S-2000 and you live in Charleston, North Charleston, Mt Pleasant, Summerville, Goose Creek, Ladson, or on the Barrier Islands, we would like to invite you to stop by and meet Frank and Manuel.

Spring Sales

Honda has announced plans to increase production of the fuel efficient Civic and Fit. As gas prices continue to rise, Hendrick Honda of Charleston will continue to provide the Lowcountry with Automobiles that provide GREAT fuel economy and style.

Presidents Day Special

American Honda Finance announced Special Low Finance Rates - ONLY Available until Saturday, Feburary 23rd. Folks from Charleston, Mt Pleasant, James Island, Johns Island, North Charleston, Ladson, Summerville, Goose Creek and the rest of the Lowcountry need to Take Advantage of Rates as Low as 2.9% on New Odysseys, Civics, Ridgelines, and Pilots!!

More on the 2008 Honda Accord...

In a recent article published in Motor Trend, the 2008 Honda Accord EXL V-6 went in a Head-to-Head Competition with the Toyota Camry SE V-6. A quote on the styling of the Accord - "This looks like a BMW" said a valet at the Four Seasons Hotel. He should know, as he parks plenty of Bavaria's finest at the swanky hotel." In another quote on the overall test Motor Trend noted - "Donning sportier duds, a ritzier cabin, and a powertrain and chassis on par with those of the Camry, the all-new Accord edges ahead to take Round One of this epic battle. Still the number-one contender, the Camry will no doubt be back for Round Two, perhaps in hybrid form, when the rumored Accord diesel makes its debut. For now, though, the Accord reigns as the best of the best-the benchmark."

Dale Jr.

Big CONGRATS to our Newest Team Mate Dale Earnhardt Jr. for Winning his First two Races of the New NASCAR Season! Get Ready Charleston 'cause Hendrick Motorsports is going to Acclerate in 08!

Valentines Day Special

Hendrick Honda of Charleston would like to wish ALL of our Customers a Very Happy Valentines Day! And to Celebrate, Hendrick Honda of Charleston is Offering Special Low Interest Rates and Extraordinary Savings on their Entire New and Preowned Inventory! If you live in Goose Creek, Ladson, Summerville, West Ashley, the Islands, Mt Pleasant or anywhere in the Lowcountry, be sure to take Advantage of these "Sweetheart" Savings!!

Recent Trade in

Hendrick Honda of Charleston has just traded for a 2008 Honda CRV with only 5700 miles... This Certified Pre Owned CRV is a LX 2WD in silver.. Feel free to call Hendrick Honda of Charleston at 1-800-705-5113 for a test drive today...

Car and Driver January 2008

Car and Driver Magazine recently named the completely redesigned 2008 Honda Accord one of its "10 Best for 2008". Car and Driver noted, the Accord is "Bigger, but just as good as ever." A Mt. Pleasant resident whom recently purchased a new 2008 Honda Accord from Hendrick Honda of Charleston, said "my drive from Mt. Pleasant to North Charleston seems to take just minutes instead of hours now."

Hendrick Honda of Charleston Service Department

Hendrick Honda has announced it is opening "Express Service" for it's valued customers. With "Express Service", you can bring your new or certified pre-owned Accord, Civic, CRV, Pilot, Odyssey, Ridgeline, Element, Fit, S-2000 or any other Honda product, and receive lightning quick service. This service is available now, at Hendrick Honda of Charleston.

Presidents Award Winners

Congratulations to Calvin Lawrence and Nick Patel for achieving Hendrick Automotive Groups "Presidents Club" for 2007. This is Calvin's seventh year to reach this important milestone and Nicks first year. Nick also acheived Rookie Club status for 2007. Calvin and Nick combined to deliver almost 400 new and used cars, trucks, and SUV's in 2007. Hendrick Honda of Charleston and all of their customers from Charleston, Berkeley, and Dorchester county areas would like to congratulate Calvin and Nick on this tremendous accomplishment!

Great Job in Sales and Service

To: John Curlett

John,

I just wanted to thank you and Caroline (Kirby) for the time you spent with us last Saturday. In spite of the fact that we did not consumate a deal (yet), I was impressed by both of your friendliness and straight forward dealing with us as potential customers. I was incidentally pleased with the service department, and in fact will be bringing my father's Accord there tomorrow.

Best regards,

A New and Satisfied Customer